default_option.php

См. документацию.

<?
$support_default_option = array(
    "SUPPORT_DIR"                   => "#SITE_DIR#support/",
    "SUPPORT_EDIT"                  => "",
    "SUPPORT_MAX_FILESIZE"          => "300",
    "ONLINE_INTERVAL"               => "300",
    "DEFAULT_VALUE_HIDDEN"          => "N",
    "NOT_IMAGE_EXTENSION_SUFFIX"    => "_",
    "NOT_IMAGE_UPLOAD_DIR"          => "support/not_image",
    "DEFAULT_AUTO_CLOSE_DAYS"       => "7",
    "MAX_FILESIZE"                  => "0",
    "VIEW_TICKET_DEFAULT_MODE"      => "view",
    "ONLINE_AUTO_REFRESH"           => "60",
    "TICKETS_PER_PAGE"              => "50",
    "SHOW_COMMENTS_IN_TICKET_LIST"  => "Y",
    "MESSAGES_PER_PAGE"             => "50",
    "SUPERTICKET_COUPON_FORMAT"     => "SUP-COU-##########",
    "SOURCE_MAIL"                   => "email",
    "SUPPORT_OLD_FUNCTIONALITY"     => "Y",
    "SUPPORT_DEFAULT_SLA_ID"        => 1,
    "SUPPORT_CACHE_DAYS_BACKWARD"   => 50,
    "SUPPORT_CACHE_DAYS_FORWARD"    => 50,
    );
?>