email.php

См. документацию.

<?php
 
IncludeModuleLangFile(__FILE__);
 
class CSupportEMail
{
    public static function OnGetFilterList()
    {
        return Array(
            "ID"                    =>  "support",
            "NAME"                  =>  GetMessage("SUP_ADD_MESSAGE_TO_TECHSUPPORT"),
            "ACTION_INTERFACE"      =>  $_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/mail/action.php",
            "PREPARE_RESULT_FUNC"   =>  Array("CSupportEMail", "PrepareVars"),
            "CONDITION_FUNC"        =>  Array("CSupportEMail", "EMailMessageCheck"),
            "ACTION_FUNC"           =>  Array("CSupportEMail", "EMailMessageAdd")
            );
    }
 
    public static function PrepareVars()
    {
        return
            'W_SUPPORT_CATEGORY='.urlencode($_REQUEST["W_SUPPORT_CATEGORY"]).
            '&W_SUPPORT_SITE_ID='.urlencode($_REQUEST["W_SUPPORT_SITE_ID"]).
            '&W_SUPPORT_CRITICALITY='.urlencode($_REQUEST["W_SUPPORT_CRITICALITY"]).
            '&W_SUPPORT_ADD_MESSAGE_AS_HIDDEN='.urlencode($_REQUEST["W_SUPPORT_ADD_MESSAGE_AS_HIDDEN"]).
            '&W_SUPPORT_SUBJECT='.urlencode($_REQUEST["W_SUPPORT_SUBJECT"]).
            '&W_SUPPORT_SEC='.urlencode($_REQUEST["W_SUPPORT_SEC"]).
            '&W_SUPPORT_USER_FIND='.urlencode($_REQUEST["W_SUPPORT_USER_FIND"]);
    }
 
    public static function EMailMessageCheck($arFields, $ACTION_VARS)
    {
        $arActionVars = explode("&", $ACTION_VARS);
        $countAr = count($arActionVars);
        for($i=0; $i<$countAr; $i++)
        {
            $v = $arActionVars[$i];
            if($pos = mb_strpos($v, "="))
                ${mb_substr($v, 0, $pos)} = urldecode(mb_substr($v, $pos + 1));
        }
        return true;
    }
 
    public static function EMailMessageAdd($arMessageFields, $ACTION_VARS)
    {
        $arActionVars = explode("&", $ACTION_VARS);
        $countAr = count($arActionVars);
        for($i=0; $i<$countAr; $i++)
        {
            $v = $arActionVars[$i];
            if($pos = mb_strpos($v, "="))
                ${mb_substr($v, 0, $pos)} = urldecode(mb_substr($v, $pos + 1));
        }
 
        if(!CModule::IncludeModule("support"))
            return false;
 
        if ($W_SUPPORT_SITE_ID <> '')
        {
            $rs = CSite::GetByID($W_SUPPORT_SITE_ID);
            if ($ar = $rs->Fetch()) $SITE_ID = $ar["LID"];
        }
        if ($SITE_ID == '')
        {
            $SITE_ID = $arMessageFields["LID"];
        }
 
        $sourceMail = COption::GetOptionString("support", "SOURCE_MAIL");
        $dbr = CTicketDictionary::GetBySID($sourceMail, "SR", $SITE_ID);
        if(!($ar = $dbr->Fetch()))
            return false;
 
        $TICKET_SOURCE_ID = $ar["ID"];
        $ID = $arMessageFields["ID"];
        $message_email = ($arMessageFields["FIELD_REPLY_TO"] <> '') ? $arMessageFields["FIELD_REPLY_TO"] : $arMessageFields["FIELD_FROM"];
        $message_email_addr = mb_strtolower(CMailUtil::ExtractMailAddress($message_email));
 
        $TID = 0;
        $arSubjects = explode("\n", trim($W_SUPPORT_SUBJECT));
        $countAr = count($arSubjects);
        for($i=0; $i<$countAr; $i++)
        {
            $arSubjects[$i] = Trim($arSubjects[$i]);
            if($arSubjects[$i] <> '')
            {
                if(preg_match("/".$arSubjects[$i]."/u", $arMessageFields["SUBJECT"], $regs))
                {
                    $TID = intval($regs[1]);
                    break;
                }
            }
        }
 
        if($TID>0)
        {
            $db_ticket = CTicket::GetByID($TID, $SITE_ID, "N", "N", "N");
            if($ar_ticket = $db_ticket->Fetch())
            {
                //check user email address limits
                if($W_SUPPORT_SEC == "domain" || $W_SUPPORT_SEC == "email")
                {
                    $bEMailOK = false;
                    if($TICKET_SOURCE_ID == $ar_ticket["SOURCE_ID"])
                    {
                        $ticket_email = mb_strtolower(CMailUtil::ExtractMailAddress($ar_ticket["OWNER_SID"]));
                        if($W_SUPPORT_SEC == "domain")
                            $ticket_email = mb_substr($ticket_email, mb_strpos($ticket_email, "@"));
 
                        if(mb_strpos($message_email_addr, $ticket_email) !== false)
                            $bEMailOK = true;
                    }
 
                    if(!$bEMailOK && $ar_ticket["OWNER_USER_ID"]>0)
                    {
                        $db_user = CUser::GetByID($ar_ticket["OWNER_USER_ID"]);
                        if($arUser = $db_user->Fetch())
                        {
                            $ticket_email = mb_strtolower(CMailUtil::ExtractMailAddress($arUser["EMAIL"]));
                            if($check_type == "domain")
                                $ticket_email = mb_substr($ticket_email, mb_strpos($ticket_email, "@"));
 
                            if(mb_strpos($message_email_addr, $ticket_email) !== false)
                                $bEMailOK = true;
                        }
                    }
                    if(!$bEMailOK) $TID = 0;
                }
            }
            else $TID=0;
        }
 
        //when message subject is empty - generate it from message body
        $title = trim($arMessageFields["SUBJECT"]);
        if($title == '')
        {
            $title = trim($arMessageFields["BODY"]);
            $title = preg_replace("/[\n\r\t ]+/su", " ", $title);
            $title = mb_substr($title, 0, 50);
        }
 
        $arFieldsTicket = array(
            "CLOSE"                 => "N",
            "TITLE"                 => $title,
            "MESSAGE"               => $arMessageFields["BODY"],
            "MESSAGE_AUTHOR_SID"    => $message_email,
            "MESSAGE_SOURCE_SID"    => "email",
            "MODIFIED_MODULE_NAME"  => "mail",
            "EXTERNAL_ID"           => $ID,
            "EXTERNAL_FIELD_1"      => $arMessageFields["HEADER"]
            );
 
        if($W_SUPPORT_USER_FIND=="Y")
        {
            $res = CUser::GetList("LAST_LOGIN", "DESC", Array("ACTIVE" => "Y", "=EMAIL"=>$message_email_addr));
            if(($arr = $res->Fetch()) && mb_strtolower(CMailUtil::ExtractMailAddress($arr["EMAIL"])) == $message_email_addr)
            {
                $AUTHOR_USER_ID = $arr["ID"];
            }
        }
 
        // process attach files
        $arFILES = array();
        $rsAttach = CMailAttachment::GetList(Array(), Array("MESSAGE_ID"=>$ID));
        while ($arAttach = $rsAttach->Fetch())
        {
            if ($arAttach['FILE_ID'])
                $arAttach['FILE_DATA'] = CMailAttachment::getContents($arAttach);
            // save from db to hdd
            $filename = CTempFile::GetFileName(md5(uniqid("")).".tmp");
            CheckDirPath($filename);
            if(file_put_contents($filename, $arAttach["FILE_DATA"]) !== false)
            {
                $arFILES[] = array(
                    "name" => $arAttach["FILE_NAME"],
                    "type" => $arAttach["CONTENT_TYPE"],
                    "size" => filesize($filename),
                    "tmp_name" => $filename,
                    "MODULE_ID" => "support",
                );
            }
        }
        if (count($arFILES) > 0)
            $arFieldsTicket["FILES"] = $arFILES;
 
        $arFieldsTicket["CURRENT_USER_ID"] = null;
        if(intval($AUTHOR_USER_ID) > 0)
        {
            $resU = CUser::GetByID(intval($AUTHOR_USER_ID));
            if($arU = $resU->Fetch())
            {
                $arFieldsTicket["CURRENT_USER_ID"] = $arU["ID"];
            }
        }
 
        if($TID>0) // extend exist message
        {
            $arFieldsTicket["MESSAGE_AUTHOR_USER_ID"] = $AUTHOR_USER_ID;
 
            if ($W_SUPPORT_ADD_MESSAGE_AS_HIDDEN=="Y")  $arFieldsTicket["HIDDEN"] = "Y";
            if ($arMessageFields["SPAM"]=="Y")          $arFieldsTicket["IS_SPAM"] = "Y";
 
            $TID = CTicket::Set($arFieldsTicket, $MESSAGE_ID, $TID, "N");
        }
        else // new message
        {
            $arFieldsTicket["SITE_ID"] = $SITE_ID;
            $arFieldsTicket["OWNER_USER_ID"] = $AUTHOR_USER_ID;
            $arFieldsTicket["OWNER_SID"] = $message_email;
            $arFieldsTicket["CREATED_MODULE_NAME"] = "mail";
            $arFieldsTicket["SOURCE_SID"] = "email";
 
            if ($arMessageFields["SPAM"]=="Y")  $arFieldsTicket["IS_SPAM"] = "Y";
            if ($W_SUPPORT_CATEGORY>0)          $arFieldsTicket["CATEGORY_ID"] = $W_SUPPORT_CATEGORY;
            if ($W_SUPPORT_CRITICALITY>0)       $arFieldsTicket["CRITICALITY_ID"] = $W_SUPPORT_CRITICALITY;
 
            if (trim($arFieldsTicket["TITLE"]) == '')
            {
                $arFieldsTicket["TITLE"] = " ";
            }
            if (trim($arFieldsTicket["MESSAGE"]) == '')
            {
                $arFieldsTicket["MESSAGE"] = " ";
            }
            
            $TID = CTicket::Set($arFieldsTicket, $MESSAGE_ID, "", "N");
        }
    }
}