action.php

См. документацию.

<?
IncludeModuleLangFile(__FILE__);
if(CModule::IncludeModule("support")):
?>
<tr valign="top">
    <td><?echo GetMessage("SUPPORT_MAIL_DEF_REGISTERED")?></td>
    <td valign="top">
        <div class="adm-list adm-list-radio">
            <div class="adm-list-item">
                <div class="adm-list-control"><input type="radio" name="W_SUPPORT_USER_FIND" value="Y" <?if($W_SUPPORT_USER_FIND!="N") echo "checked"?> id="W_SUPPORT_USER_FIND_1"></div>
                <div class="adm-list-label"><label for="W_SUPPORT_USER_FIND_1"><?echo GetMessage("SUPPORT_MAIL_DEF_REGISTERED_Y")?></label></div>
            </div>
            <div class="adm-list-item">
                <div class="adm-list-control"><input type="radio" name="W_SUPPORT_USER_FIND" value="N" <?if($W_SUPPORT_USER_FIND=="N") echo "checked"?> id="W_SUPPORT_USER_FIND_2"></div>
                <div class="adm-list-label"><label for="W_SUPPORT_USER_FIND_2"><?echo GetMessage("SUPPORT_MAIL_DEF_REGISTERED_N")?></label></div>
            </div>
        </div>
    </td>
</tr>
 
<tr valign="top">
    <td valign="top"><?echo GetMessage("SUPPORT_MAIL_ADD_TO_OPENED_TICKET")?></td>
    <td valign="top" nowrap>
 
        <div class="adm-list adm-list-radio">
            <div class="adm-list-item">
                <div class="adm-list-control"><input type="radio" name="W_SUPPORT_SEC" value="email" <?if($W_SUPPORT_SEC!="all" && $W_SUPPORT_SEC!="domain") echo "checked"?> id="w_support_sec_1"></div>
                <div class="adm-list-label"><label for="w_support_sec_1"><?echo GetMessage("SUPPORT_MAIL_ADD_TO_OPENED_T_EMAIL")?></label></div>
            </div>
            <div class="adm-list-item">
                <div class="adm-list-control"><input type="radio" name="W_SUPPORT_SEC" value="domain" <?if($W_SUPPORT_SEC=="domain") echo "checked"?> id="w_support_sec_2"></div>
                <div class="adm-list-label"><label for="w_support_sec_2"><?echo GetMessage("SUPPORT_MAIL_ADD_TO_OPENED_T_DOMAIN")?></label></div>
            </div>
            <div class="adm-list-item">
                <div class="adm-list-control"><input type="radio" name="W_SUPPORT_SEC" value="all"<?if($W_SUPPORT_SEC=="all")echo " checked"?> id="w_support_sec_3"></div>
                <div class="adm-list-label"><label for="w_support_sec_3"><?echo GetMessage("SUPPORT_MAIL_ADD_TO_OPENED_T_ANY")?></label></div>
            </div>
        </div>
        <br>
        <div class="adm-list">
            <div class="adm-list-item">
                <div class="adm-list-control"><input type="checkbox" name="W_SUPPORT_ADD_MESSAGE_AS_HIDDEN" value="Y" <?if($W_SUPPORT_ADD_MESSAGE_AS_HIDDEN=="Y") echo "checked"?> id="w_support_add_message_as_hidden"></div>
                <div class="adm-list-label"><label for="w_support_add_message_as_hidden"><?echo GetMessage("SUPPORT_MAIL_HIDDEN")?></label></div>
            </div>
        </div>
    </td>
</tr>
 
<tr class="heading">
    <td colspan="2"><?echo GetMessage("SUPPORT_MAIL_SUBJECT_TEMPLATE")?><br>
    <?echo GetMessage("SUPPORT_MAIL_SUBJECT_TEMPLATE_NOTES")?></td>
</tr>
 
<tr valign="top">
    <td colspan="2" align="center">
    <?
    if(!isset($W_SUPPORT_SUBJECT))
    {
        $w_subject = "";
        $arrTemplate = array();
        $db_res = CEventMessage::GetList('', '', Array("ACTIVE" => "Y", "EVENT_NAME"=>"TICKET_NEW_FOR_AUTHOR || TICKET_NEW_FOR_TECHSUPPORT || TICKET_CHANGE_FOR_TECHSUPPORT || TICKET_CHANGE_BY_AUTHOR_FOR_AUTHOR || TICKET_CHANGE_BY_SUPPORT_FOR_AUTHOR", "LID"=>$MAILBOX_LID));
        while($ar_res = $db_res->Fetch()) $arrTemplate[] = $ar_res["SUBJECT"];
        $arrTemplate = array_unique($arrTemplate);
        if (is_array($arrTemplate) && count($arrTemplate)>0)
        {
            foreach ($arrTemplate as $subject)
            {
                $subject = preg_quote($subject, "/");
                $subject = str_replace("#ID#", "([0-9]+)", $subject);
                $subject = preg_replace("/#[-A-Z_0-9]+#/iu", ".*?", $subject);
                $w_subject .= $subject."\r\n";
            }
            $W_SUPPORT_SUBJECT = $w_subject;
        }
    }
    ?>
    <textarea name="W_SUPPORT_SUBJECT" style="width:80%;height:200px;" wrap="off"><?=htmlspecialcharsbx($W_SUPPORT_SUBJECT)?></textarea></td>
</tr>
<?
$arrSiteRef = array();
$arrSiteID = array();
$rs = CSite::GetList();
while ($ar = $rs->Fetch()) 
{
    $arrSiteRef[] = "[".$ar["ID"]."] ".$ar["NAME"];
    $arrSiteID[] = $ar["ID"];
}
?>
<tr>
    <td><?echo GetMessage("SUPPORT_MAIL_CONNECT_TICKET_WITH_SITE")?></td>
    <td><?
    echo SelectBoxFromArray("W_SUPPORT_SITE_ID", array("reference" => $arrSiteRef, "reference_id" => $arrSiteID), htmlspecialcharsbx($W_SUPPORT_SITE_ID), GetMessage("SUPPORT_MAIL_MAILBOX"), "onChange=\"DictionaryList(this[this.selectedIndex].value)\" ");?></td>
</tr>
 
<tr>
    <td><?echo GetMessage("SUPPORT_MAIL_ADD_TO_CATEGORY")?></td>
    <td valign="top">
    <?=SelectBox("W_SUPPORT_CATEGORY", CTicket::GetRefBookValues("C", $W_SUPPORT_SITE_ID), " ", $W_SUPPORT_CATEGORY);?>
    </td>
</tr>
 
<tr>
    <td><?echo GetMessage("SUPPORT_MAIL_ADD_WITH_CRITICALITY")?></td>
    <td valign="top">
    <?=SelectBox("W_SUPPORT_CRITICALITY", CTicket::GetRefBookValues("K", $W_SUPPORT_SITE_ID), " ", $W_SUPPORT_CRITICALITY);?>
    </td>
</tr>
<script>
<!--
var arCriticality = Array();
var arCategory = Array();
    <?
    if (is_array($arrSiteID)):
        reset($arrSiteID);
        foreach($arrSiteID as $sid):
        ?>
            arCriticality["<?=$sid?>"]=Array(<?
                $rs = CTicket::GetRefBookValues("K", $sid);
                echo "Array('NOT_REF', ' ')";
                while($ar=$rs->Fetch()) echo ", Array('".AddSlashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".AddSlashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
                ?>);
            arCategory["<?=$sid?>"]=Array(<?
                $rs = CTicket::GetRefBookValues("C", $sid);
                echo "Array('NOT_REF', ' ')";
                while($ar=$rs->Fetch()) echo ", Array('".AddSlashes(htmlspecialcharsbx($ar["REFERENCE_ID"]))."', '".AddSlashes(htmlspecialcharsbx($ar["REFERENCE"]))."')";
                ?>);
        <?
        endforeach;
    endif;
    ?>
    function DictionaryList(site_id)
    {       
        var select_index;
        var arrList = Array();
        var arrValues = Array();
        var arrInit = Array();
 
        arrList[arrList.length] = document.form1.W_SUPPORT_CRITICALITY;
        arrValues[arrValues.length] = arCriticality;
        arrInit[arrInit.length] = parseInt('<?=$W_SUPPORT_CRITICALITY?>');
 
        arrList[arrList.length] = document.form1.W_SUPPORT_CATEGORY;
        arrValues[arrValues.length] = arCategory;
        arrInit[arrInit.length] = parseInt('<?=$W_SUPPORT_CATEGORY?>');
 
        for(i=0; i<arrList.length; i++)
        {
            arList = arrList[i];
            arValues = arrValues[i][site_id];
            select_index = 0;
            while(arList.length>0) arList.options[0]=null;
            for(j=0; j<arValues.length; j++)
            {
                newoption = new Option(arValues[j][1], arValues[j][0], false, false);
                arList.options[j] = newoption;
                if (newoption.value==arrInit[i]) select_index = j;
            }
            if (parseInt(select_index)>0) arList.selectedIndex = parseInt(select_index);
        }
    }
//-->
</script>
 
<?endif?>